Top 10 Best Logistics Tech Companies in India 2023
There are several logistics tech companies that provide innovative solutions and technologies to enhance logistics operations. Here are some prominent examples:
Flexport: Flexport is a freight forwarding and customs brokerage company that leverages technology to simplify global trade. They offer an online platform that provides visibility, automation, and data analytics for managing international shipments.
ShipBob: ShipBob offers e-commerce fulfillment services powered by technology. They provide warehousing, order fulfillment, inventory management, and shipping solutions to help businesses streamline their logistics operations.
FourKites: FourKites is a supply chain visibility platform that uses real-time data and predictive analytics to track and optimize freight transportation. Their software enables shippers, carriers, and logistics providers to enhance efficiency and improve customer service.
Convoy: Convoy is a digital freight network that connects shippers with carriers to optimize truckload transportation. Their platform uses algorithms and data analytics to match freight with available trucking capacity, resulting in cost savings and improved efficiency.
Transfix: Transfix is an online marketplace that connects shippers and carriers for truckload shipments. Their platform utilizes machine learning and automation to provide instant pricing, capacity matching, and real-time tracking.
project44: project44 is a logistics connectivity and visibility platform that integrates with various transportation management systems, carriers, and data sources. They offer real-time visibility, predictive analytics, and automation solutions to improve supply chain efficiency.
Uptake: Uptake provides predictive analytics and maintenance optimization solutions for industrial assets, including transportation and logistics equipment. Their software helps companies improve fleet performance, reduce downtime, and optimize maintenance schedules.
Samsara: Samsara offers a comprehensive platform for fleet management, asset tracking, and driver safety. Their technology combines GPS tracking, wireless sensors, video monitoring, and cloud-based software to optimize logistics operations and improve safety compliance.
ClearMetal: ClearMetal specializes in predictive logistics solutions that leverage artificial intelligence and machine learning. Their platform provides end-to-end supply chain visibility, demand forecasting, and predictive analytics to help companies optimize inventory levels and streamline operations.
Turvo: Turvo offers a collaborative logistics platform that connects shippers, carriers, brokers, and other stakeholders in the supply chain. Their cloud-based software enables real-time collaboration, visibility, and automation to improve efficiency and reduce costs.
Why Logistics tech Companies are important
Logistics tech companies play a crucial role in the modern business landscape for several reasons:
Enhanced Efficiency: Logistics tech companies leverage technology to streamline and automate various processes within the supply chain. They provide tools and platforms that optimize transportation, inventory management, warehousing, and other logistics operations. By eliminating manual tasks and improving efficiency, these companies help businesses save time, reduce costs, and increase productivity.
Improved Visibility: Logistics tech companies offer solutions that provide real-time visibility into the movement of goods and assets throughout the supply chain. With advanced tracking systems, analytics, and data integration, businesses can gain insights into their logistics operations, identify bottlenecks, and make informed decisions to improve overall performance. Enhanced visibility also enables better communication and collaboration among stakeholders.
Cost Savings: By optimizing logistics operations and improving efficiency, logistics tech companies help businesses reduce costs associated with transportation, warehousing, inventory management, and other logistics processes. They can identify cost-saving opportunities, such as route optimization, load consolidation, and carrier selection based on data-driven insights. This ultimately leads to improved profitability and competitiveness.
Customer Satisfaction: Logistics tech companies focus on enhancing the customer experience by providing greater visibility, transparency, and reliability in the supply chain. With accurate tracking, timely notifications, and improved delivery performance, businesses can meet customer expectations and provide better service. Satisfied customers are more likely to become repeat customers and refer the business to others.
Agility and Adaptability: The logistics industry is highly dynamic, with changing customer demands, market conditions, and regulatory requirements. Logistics tech companies offer agile solutions that can quickly adapt to these changes. They provide scalable platforms, advanced analytics, and automation capabilities that enable businesses to respond rapidly to market shifts, optimize operations, and stay competitive in a rapidly evolving landscape.
Data-Driven Decision Making: Logistics tech companies generate and analyze vast amounts of data from various sources, such as transportation, inventory, and customer behavior. By harnessing this data through advanced analytics and machine learning, businesses can gain valuable insights into their supply chain performance, identify patterns, optimize processes, and make data-driven decisions to drive continuous improvement.
Sustainability and Environmental Impact: Logistics tech companies also contribute to sustainability efforts by enabling more efficient transportation, reducing fuel consumption, optimizing routes, and minimizing empty miles. By leveraging technology to improve logistics operations, businesses can reduce their carbon footprint and environmental impact.
History of Logistics Tech Companies in India
The logistics tech industry in India has witnessed significant growth and innovation over the years. While the specific history of logistics tech companies in India can be traced back to the early 2000s, it gained momentum and underwent substantial development in the following years. Here is an overview of the history of logistics tech companies in India:
Early Years (2000s):
The early 2000s saw the emergence of several logistics tech startups in India, aiming to leverage technology to address inefficiencies in the logistics sector.
Companies like Rivigo, Delhivery, and Ecom Express were among the early pioneers that introduced technology-driven solutions in the logistics space. They focused on providing last-mile delivery and e-commerce fulfillment services.
During this period, the primary focus was on streamlining delivery operations, improving visibility, and optimizing transportation routes.
Expansion and Diversification (2010s):
In the 2010s, logistics tech companies in India witnessed significant growth, driven by the rapid expansion of the e-commerce industry and the need for efficient logistics solutions.
Companies like BlackBuck, Porter, and Locus emerged as key players in the logistics tech space, offering services ranging from freight matching and trucking solutions to route optimization and warehouse management.
The introduction of mobile technologies and the increasing adoption of smartphones in India also played a crucial role in the development of logistics tech companies during this period.
These companies focused on leveraging technology, data analytics, and automation to improve operational efficiency, reduce costs, and provide better customer service.
Funding and Market Consolidation (Mid-2010s):
The mid-2010s witnessed a surge in funding and investment in logistics tech companies in India. Investors recognized the potential of technology-enabled logistics solutions and their impact on the growing e-commerce market.
Several logistics tech startups secured significant funding, allowing them to expand their operations, invest in technology, and scale their services.
In 2017, the Goods and Services Tax (GST) was implemented in India, which aimed to simplify and streamline the country’s taxation system. This move had a positive impact on logistics tech companies, as it reduced interstate barriers and improved the efficiency of logistics operations.
Current Landscape:
In recent years, the logistics tech industry in India has continued to grow and diversify. Startups and established companies have introduced innovative solutions, including supply chain visibility platforms, warehouse automation, digital freight marketplaces, and AI-powered analytics.
Major e-commerce players like Flipkart and Amazon have also invested in building their logistics and fulfillment capabilities, often incorporating technology-driven solutions.
The COVID-19 pandemic further accelerated the adoption of technology in logistics operations, including contactless deliveries, digitization of documentation, and demand forecasting.
Today, India’s logistics tech industry is witnessing both local startups and global players competing in the market, offering a wide range of solutions to improve supply chain efficiency, reduce costs, and enhance customer satisfaction.
It’s important to note that the history of logistics tech companies in India is dynamic and continues to evolve rapidly as new technologies and market trends emerge.
Benefits of Logistics Tech Companies
Logistics tech companies provide numerous benefits to businesses and the overall supply chain ecosystem. Here are some key benefits of leveraging logistics tech solutions:
Enhanced Efficiency: Logistics tech companies offer technologies and platforms that automate and streamline logistics operations. This leads to improved efficiency in processes such as transportation, warehousing, inventory management, order fulfillment, and route optimization. By eliminating manual tasks, reducing errors, and optimizing resource allocation, businesses can save time and costs while achieving higher productivity.
Improved Visibility and Tracking: Logistics tech solutions provide real-time visibility and tracking capabilities across the supply chain. Businesses can monitor the movement of goods, track shipments, and gain insights into their inventory levels and locations. This visibility enables better planning, efficient decision-making, and proactive management of potential disruptions or delays.
Cost Reduction: Logistics tech companies help businesses identify cost-saving opportunities. By optimizing transportation routes, consolidating shipments, and utilizing data-driven analytics, companies can reduce transportation costs, minimize empty miles, and optimize inventory levels. Additionally, automation and process optimization offered by logistics tech solutions help lower labor costs and improve overall cost efficiency.
Data-Driven Insights: Logistics tech companies leverage data analytics and advanced technologies like artificial intelligence and machine learning. They generate actionable insights from the vast amounts of data collected throughout the supply chain. These insights enable businesses to make data-driven decisions, identify bottlenecks, forecast demand, optimize inventory, and improve overall supply chain performance.
Improved Customer Service: Logistics tech solutions contribute to better customer service by providing accurate and real-time information. Businesses can offer transparency to customers by sharing tracking details, estimated delivery times, and notifications about any delays or changes. Enhanced visibility and timely communication improve customer satisfaction and loyalty.
Supply Chain Collaboration: Logistics tech companies facilitate collaboration and information sharing among various stakeholders in the supply chain. By connecting manufacturers, suppliers, carriers, and customers through digital platforms, they enable seamless communication, data exchange, and coordination. This collaboration leads to improved coordination, reduced errors, and enhanced operational efficiency.
Scalability and Flexibility: Logistics tech solutions are designed to be scalable and adaptable to changing business needs. They can handle increased volumes, changing market conditions, and expanding geographical coverage. This scalability and flexibility allow businesses to respond effectively to growth, market fluctuations, and customer demands.
Sustainability and Environmental Impact: Logistics tech companies contribute to sustainability efforts by optimizing transportation routes, reducing empty miles, and enhancing fuel efficiency. By leveraging technology to optimize logistics operations, businesses can reduce carbon emissions and minimize the environmental impact of their supply chains.
In summary, logistics tech companies offer a wide range of benefits, including improved efficiency, cost reduction, enhanced visibility, data-driven insights, better customer service, supply chain collaboration, scalability, and sustainability. By adopting these technologies, businesses can gain a competitive edge and achieve operational excellence in their logistics and supply chain operations.
Best Logistics tech Companies in India
BlackBuck
Rivigo
Delhivery
Ecom Express
Locus
Shiprocket
FarEye
Loginext
Pickrr
Gati
BlackBuck
BlackBuck is one of the leading logistics tech companies in India, specializing in the digital freight marketplace. Here’s an overview of BlackBuck:
Overview:
BlackBuck was founded in 2015 with a vision to transform the trucking industry in India through technology and innovation. The company offers a digital platform that connects shippers and trucking companies, providing a convenient and efficient way to book and manage truckload shipments.
Services and Solutions:
Digital Freight Marketplace: BlackBuck operates a robust online platform that enables shippers to post their freight requirements and receive competitive bids from a network of verified trucking partners. This digital marketplace facilitates transparent and efficient freight transactions.
Real-time Visibility: BlackBuck’s platform provides real-time visibility into shipments, allowing shippers and truckers to track their consignments at every stage of the transportation process. This helps improve operational efficiency and enables proactive management of delivery schedules.
Fleet Management: BlackBuck offers fleet management solutions to trucking companies, helping them optimize their fleet utilization, reduce idle time, and improve overall operational efficiency. The platform provides tools for fleet tracking, trip management, and performance monitoring.
Technology Solutions: BlackBuck leverages technology to enhance various aspects of logistics operations. Their platform incorporates features like GPS tracking, digital documentation, automated invoicing, and data analytics to streamline processes and eliminate manual paperwork.
Financial Services: BlackBuck also provides financial services to trucking companies, including fuel cards, working capital loans, and insurance solutions. These services aim to address the financial challenges faced by truckers and improve their access to capital.
Rivigo
Rivigo is a prominent logistics tech company in India that focuses on transforming the trucking industry through innovative technology and operational excellence. Here’s an overview of Rivigo:
Overview:
Rivigo was founded in 2014 with the aim of introducing a unique and efficient model in the trucking sector. The company employs a relay model, combining technology, data analytics, and a network of drivers to optimize truckload operations and provide reliable transportation solutions.
Services and Solutions:
Relay Model: Rivigo’s relay model involves driver relay exchanges at designated pit stops, allowing trucks to cover longer distances without having a single driver operating continuously. This approach improves driver well-being, reduces transit time, and ensures faster and more reliable deliveries.
Technology-Driven Solutions: Rivigo leverages advanced technologies such as artificial intelligence, machine learning, and data analytics to optimize logistics operations. Their technology platform enables real-time tracking, route planning, fuel optimization, and performance monitoring.
Freight Services: Rivigo offers a range of freight services, including full truckload (FTL), part truckload (PTL), and dedicated truckload services. They focus on providing efficient, time-bound, and reliable transportation solutions to their customers.
Cold Chain Logistics: Rivigo provides specialized cold chain logistics services for perishable goods, maintaining temperature-controlled transportation and ensuring the integrity of temperature-sensitive products during transit.
Tech-enabled Operations: Rivigo’s technology platform enables seamless coordination and communication between drivers, fleet managers, and customers. It facilitates real-time updates, proof of delivery, and automated documentation to streamline operations.
Delhivery
Delhivery is a leading logistics tech company in India that specializes in providing end-to-end logistics solutions and services to businesses across various industries. Here’s an overview of Delhivery:
Overview:
Delhivery was founded in 2011 with the goal of revolutionizing the logistics industry in India through technology-driven solutions. The company has grown rapidly and established itself as one of the largest logistics service providers in the country, offering a wide range of services to meet the evolving needs of its customers.
Services and Solutions:
Transportation Services: Delhivery offers comprehensive transportation services, including full truckload (FTL) and part truckload (PTL) options, to cater to the diverse needs of businesses. They provide reliable and efficient movement of goods across different locations in India.
Warehousing and Fulfillment: Delhivery operates a vast network of warehouses strategically located across India. These warehouses offer storage, inventory management, and order fulfillment services to help businesses streamline their supply chain operations.
Last-mile Delivery: Delhivery specializes in last-mile delivery services, ensuring timely and efficient delivery of packages to end customers. Their technology-driven approach optimizes routes, provides real-time tracking, and enables efficient management of delivery personnel.
E-commerce Logistics: Delhivery has a strong presence in the e-commerce logistics sector. They offer tailored solutions for e-commerce companies, including order fulfillment, reverse logistics, and cross-border shipping, to support their growth and meet the demands of online consumers.
Technology Solutions: Delhivery leverages technology to enhance logistics operations and provide value-added services. They offer technology solutions such as automated order management systems, tracking portals, and data analytics tools to optimize processes and provide real-time visibility.
Ecom Express
Ecom Express is a leading logistics tech company in India that specializes in providing end-to-end logistics solutions for the e-commerce industry. Here’s an overview of Ecom Express:
Overview:
Ecom Express was established in 2012 with a focus on addressing the unique logistics requirements of the booming e-commerce sector in India. The company has since grown to become one of the largest e-commerce logistics providers in the country, catering to a wide range of businesses, from small sellers to large enterprises.
Services and Solutions:
E-commerce Fulfillment: Ecom Express offers comprehensive e-commerce fulfillment services, including order processing, pick and pack, and order dispatch. They handle the entire fulfillment process, ensuring accurate and timely order delivery to end customers.
Last-mile Delivery: Ecom Express specializes in last-mile delivery, which is the final leg of the delivery process, from the fulfillment center to the customer’s doorstep. Their efficient last-mile network and advanced tracking systems ensure prompt and reliable delivery to end customers.
Reverse Logistics: Ecom Express provides reverse logistics services to handle product returns and exchanges. They manage the entire reverse logistics process, including product pickup, inspection, and returns management, facilitating a seamless customer experience.
Technology Solutions: Ecom Express leverages technology to optimize logistics operations and enhance customer experience. Their technology platform offers features such as real-time tracking, order management systems, and analytics tools to provide visibility, streamline operations, and generate insights.
Value-added Services: Ecom Express offers various value-added services to cater to the diverse needs of e-commerce businesses. These services include cash-on-delivery, cash collection, product installation, and other customized solutions to enhance customer convenience.
Locus
Locus is a prominent logistics tech company based in India that offers cutting-edge solutions to optimize logistics and supply chain operations. Here’s an overview of Locus:
Overview:
Locus was founded in 2015 with the vision of transforming logistics operations through advanced technology. The company focuses on providing intelligent logistics solutions that leverage artificial intelligence (AI) and machine learning (ML) algorithms to enhance efficiency, reduce costs, and improve overall supply chain performance.
Services and Solutions:
Route Optimization: Locus offers route optimization solutions that help businesses plan and optimize the most efficient routes for deliveries or pickups. Their algorithms consider factors like distance, traffic conditions, delivery time windows, and vehicle capacities to optimize route plans and reduce transportation costs.
Fleet Management: Locus provides fleet management solutions to optimize the utilization of transportation assets. Their platform helps businesses monitor and manage their fleet, track vehicles in real-time, analyze driver performance, and streamline vehicle allocation and scheduling.
Real-time Tracking and Visibility: Locus enables real-time tracking and visibility of shipments throughout the supply chain. Their technology provides end-to-end visibility, allowing businesses to monitor the movement of goods, track delivery status, and proactively manage any disruptions or delays.
Warehouse Optimization: Locus offers warehouse optimization solutions to enhance operational efficiency within warehouses. Their platform utilizes data analytics and AI to optimize inventory placement, reduce picking and packing time, and streamline warehouse processes for improved productivity.
Demand Forecasting: Locus leverages AI and ML algorithms to provide demand forecasting capabilities. By analyzing historical data, market trends, and other relevant factors, their technology helps businesses forecast demand accurately, optimize inventory levels, and improve supply chain planning.
Shiprocket
Shiprocket is a prominent logistics tech company in India that specializes in providing end-to-end logistics solutions for e-commerce businesses. Here’s an overview of Shiprocket:
Overview:
Shiprocket was founded in 2017 with the aim of simplifying logistics for e-commerce sellers in India. The company offers a comprehensive logistics platform that enables businesses to streamline their shipping operations, manage orders, and deliver products to customers across the country.
Services and Solutions:
E-commerce Shipping Solutions: Shiprocket offers a range of shipping solutions tailored for e-commerce businesses. They provide multiple shipping partners and courier services to choose from, enabling businesses to ship their products to customers efficiently and cost-effectively.
Shipping Aggregation: Shiprocket aggregates shipping volumes from multiple sellers to negotiate competitive rates with shipping partners. This allows businesses, especially small and medium-sized enterprises (SMEs), to access affordable shipping services that may otherwise be cost-prohibitive.
Order Management: Shiprocket provides an order management system that helps businesses manage their e-commerce orders effectively. The platform integrates with popular e-commerce platforms, consolidates orders from different channels, and enables centralized order processing and tracking.
Pick-up and Delivery: Shiprocket facilitates pick-up and delivery services through its logistics network. They have tie-ups with various courier partners, ensuring reliable and timely pick-up of packages from sellers and delivery to customers’ doorsteps across India.
Tracking and Notifications: Shiprocket’s platform offers real-time tracking of shipments, allowing businesses and customers to track the status of their orders. Automated notifications are sent to customers at various stages of the shipping process, providing transparency and enhancing the overall customer experience.
FarEye
FarEye is a logistics tech company based in India that provides end-to-end logistics management and delivery orchestration solutions. Here’s an overview of FarEye:
Overview:
Founded in 2013, FarEye focuses on helping businesses optimize and streamline their logistics operations through technology-driven solutions. The company offers a comprehensive delivery management platform that leverages artificial intelligence, machine learning, and automation to enhance efficiency and customer experience.
Services and Solutions:
Delivery Orchestration: FarEye’s delivery orchestration platform enables businesses to manage and optimize their entire delivery process. It offers features like route planning, real-time tracking, dispatch management, proof of delivery, and delivery analytics to enhance operational efficiency and customer satisfaction.
Real-time Tracking and Visibility: FarEye provides real-time tracking and visibility solutions that allow businesses to monitor the movement of goods throughout the supply chain. This ensures transparency, helps in managing customer expectations, and enables proactive decision-making.
Workforce Management: FarEye’s platform offers workforce management capabilities to optimize the utilization of delivery personnel. It includes features like resource allocation, performance monitoring, and real-time task assignment to improve productivity and maximize operational efficiency.
Automation and Workflow Digitization: FarEye enables the digitization of logistics workflows, eliminating manual processes and paperwork. It offers automation capabilities such as digital proof of delivery, automated dispatch, and electronic documentation, reducing errors and improving operational efficiency.
Predictive Analytics: FarEye leverages predictive analytics and machine learning algorithms to provide actionable insights and optimize logistics operations. These analytics help in demand forecasting, route optimization, resource allocation, and capacity planning for improved efficiency and cost savings.
Loginext
Loginext is a logistics tech company based in India that specializes in providing advanced logistics management and optimization solutions. Here’s an overview of Loginext:
Overview:
Founded in 2014, Loginext focuses on leveraging technology and data analytics to optimize logistics and supply chain operations. The company offers a comprehensive logistics management platform that helps businesses enhance efficiency, improve customer service, and reduce costs through intelligent decision-making.
Services and Solutions:
Route Optimization: Loginext’s platform provides route optimization capabilities to optimize the planning and execution of delivery routes. By considering factors like traffic, distance, delivery time windows, and vehicle capacities, businesses can minimize travel time, reduce fuel consumption, and enhance operational efficiency.
Field Workforce Management: Loginext offers solutions for managing the field workforce, enabling businesses to efficiently manage their delivery personnel, field technicians, or sales representatives. The platform provides features such as real-time tracking, task allocation, and performance monitoring, leading to improved productivity and resource optimization.
Real-time Tracking and Visibility: Loginext’s technology enables real-time tracking and visibility of shipments and field operations. Businesses can track the movement of vehicles, monitor delivery status, and proactively manage any disruptions or delays. This transparency helps improve customer service and operational decision-making.
Demand Forecasting and Capacity Planning: Loginext’s platform leverages data analytics and machine learning algorithms to provide demand forecasting and capacity planning capabilities. By analyzing historical data, market trends, and other relevant factors, businesses can accurately forecast demand, optimize inventory levels, and improve supply chain planning.
Analytics and Reporting: Loginext’s platform offers comprehensive analytics and reporting features that provide insights into logistics and supply chain performance. Businesses can access key metrics, KPIs, and actionable insights to identify areas for improvement, optimize processes, and make data-driven decisions.
Pickrr
Pickrr is a logistics tech company in India that offers innovative logistics and shipping solutions for businesses of all sizes. Here’s an overview of Pickrr:
Overview:
Picker was founded with the mission of simplifying and streamlining the logistics and shipping processes for businesses. The company provides a comprehensive logistics platform that enables businesses to manage their shipping operations efficiently, optimize costs, and deliver products to customers across India.
Services and Solutions:
E-commerce Shipping Solutions: Pickrr offers a wide range of shipping solutions tailored for e-commerce businesses. They provide shipping services, courier partners, and logistics solutions to help businesses ship their products to customers in a timely and cost-effective manner.
Courier Aggregation: Pickrr aggregates volumes from multiple sellers to negotiate competitive shipping rates with courier partners. This allows businesses, especially small and medium-sized enterprises (SMEs), to access cost-effective shipping services that may otherwise be challenging to obtain individually.
Order Management: Pickrr’s platform offers an order management system that helps businesses manage their e-commerce orders efficiently. It integrates with popular e-commerce platforms, centralizes order processing, generates shipping labels, and tracks shipments, simplifying the overall order management process.
Pick-up and Delivery Services: Pickrr facilitates pick-up and delivery services through its network of courier partners. They ensure reliable and timely pick-up of packages from sellers and facilitate seamless delivery to customers’ doorsteps across India.
Tracking and Notifications: Pickrr’s platform provides real-time tracking of shipments, allowing businesses and customers to track the status of their orders. Automated notifications are sent at various stages of the shipping process, keeping customers informed and providing transparency.
Gati
Gati is a well-established logistics and supply chain solutions provider in India that has been operating for several decades. While Gati primarily offers logistics services, it has also incorporated technology to enhance its operations. Here’s an overview of Gati:
Overview:
Gati was founded in 1989 and has since become one of India’s leading logistics and supply chain companies. With a strong presence across the country, Gati offers a wide range of services to businesses across various industries, including e-commerce, retail, pharmaceuticals, and more.
Services and Solutions:
Transportation Services: Gati provides transportation services, including surface transport, air cargo, and rail freight. They offer end-to-end solutions for cargo movement, enabling businesses to ship their goods across different locations in India efficiently.
Warehousing and Distribution: Gati operates a network of warehouses strategically located across the country. They provide warehousing and distribution services, including inventory management, order fulfillment, and value-added services like kitting and packaging.
E-commerce Logistics: Gati offers specialized e-commerce logistics services tailored for the needs of online sellers. Their solutions include order processing, fulfillment, last-mile delivery, returns management, and reverse logistics for e-commerce businesses.
Cold Chain Solutions: Gati has expertise in providing temperature-controlled logistics services for perishable goods and pharmaceutical products. Their cold chain solutions ensure the integrity and safety of temperature-sensitive shipments throughout the transportation process.
Technology Integration: Gati has integrated technology into its operations to enhance efficiency and provide better customer experiences. They utilize technology platforms for track and trace, order management, and e-commerce integration, allowing customers to monitor their shipments and manage their logistics processes.